FAQ's

1. Where do you ship from?

We ship our products from two locations:

China (for selected international and sourced products)
Pakistan (for locally stocked items)

The shipping origin is mentioned on the product page or confirmed after order placement.

2. What is the delivery time for orders shipped from China?

Orders shipped from China typically take 8–20 business days to be delivered. Delivery times may vary depending on customs clearance, location, and external factors.

3. What is the delivery time for orders shipped within Pakistan?

Orders shipped from our domestic Pakistan warehouse are usually delivered within 3–5 business days.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp, allowing you to monitor your shipment status in real time.

5. What is your return policy?

We offer a 3-day return policy from the date of delivery.

Items must be unused, unworn, and in their original packaging.
Returns are only accepted for damaged, defective, or incorrect items.

6. How do I request a return or exchange?

To initiate a return or exchange, please contact our customer support within 3 days of receiving your order, along with your order number and clear images of the product.

7. Are sale or discounted items eligible for return?

Sale or discounted items are generally non-returnable, unless the item received is damaged or incorrect.

8. Do you offer product sourcing from China?

Yes, we offer product sourcing services from China for businesses and individuals. Please contact us directly to discuss your requirements, pricing, and timelines.

9. Will I have to pay customs duties or taxes?

For international shipments from China, customs duties or taxes (if applicable) are the responsibility of the customer, as per local regulations.

10. How can I contact Cosmic Store?

You can reach us via Instagram, WhatsApp, or our website’s contact form. Our support team is always happy to assist you.